Acceptable Use Policy

1. Purpose

The purpose of this AUP is twofold :

1. To ensure the safety, integrity, and lawful operation of the Service for all Customers and End-Users ; and
2. To mirror the prohibitions that bind Konatamo LLC under its own Operating Agreement, so that Customers operating on the platform do not engage in activities that would jeopardise the regulatory classification of the Service.

This AUP applies to all activities Customers or End-Users carry out on the Service, through the Service, or in connection with the Service, including offline activities (e.g. point-of-sale interactions) where those activities are tied to a satooB-administered loyalty program.

2. Prohibited business activities

The satooB platform may not be used by Customers whose business activities include, or are derived from, any of the following :

3. Additional prohibited activities

In addition to the activities prohibited above, Customers may not use the Service for any of the following :

• Gambling — lotteries, sweepstakes, prize draws, or games of chance, except in compliance with applicable law and with prior written consent from satooB.
• Adult content — pornography or sexually explicit material.
• Weapons — sale of firearms, ammunition, weapons, or weapon accessories, except in jurisdictions where such sales are lawful and where age and licensing checks are properly enforced.
• Illegal drugs — sale of illegal drugs, controlled substances, or drug paraphernalia.
• Prescription pharmaceuticals — sale of prescription medication without proper licensure and prescription verification.
• Tobacco, vapes, e-cigarettes — sale of tobacco, vaping products, or electronic cigarettes to minors, or in jurisdictions where age verification is required and not implemented.
• Multi-level marketing & pyramid schemes — including chain-referral schemes and any compensation structure where the income is primarily derived from recruiting downstream participants.
• Counterfeit goods — sale of counterfeit goods, intellectual-property-infringing merchandise, or trademark violations.
• Stolen goods — sale of stolen goods or fencing operations.
• Predatory financial products — payday loans with usurious rates, debt-collection scams, advance-fee fraud.
• Sanctions — activities targeting individuals or entities subject to economic sanctions, including OFAC SDN List, EU sanctions list, UK HM Treasury Consolidated List, and United Nations sanctions.
• Sanctioned jurisdictions — activities directed at jurisdictions subject to comprehensive sanctions, including (without limitation) Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine, as well as any other jurisdiction so designated by U.S., EU, UK, or UN authorities.
• Hate, harassment, violence — hate speech, harassment, threats, doxxing, or content promoting violence against any person or group.
• Spam, phishing, fraud — unsolicited bulk messaging, phishing, social-engineering scams, or other fraudulent communications.
• Malware — distribution of malware, viruses, ransomware, spyware, or any other harmful or destructive code.
• Unauthorised access — hacking, attempts to circumvent security, exploitation of vulnerabilities outside of a coordinated disclosure programme.
• Scraping and crawling — automated data extraction without express written permission, including search-engine-style indexing of areas not normally exposed to crawlers.
• Reverse engineering — reverse engineering, decompilation, or disassembly of the Service or any of its components, except where applicable law expressly permits notwithstanding contractual restrictions.
• Bypassing protections — circumventing rate limits, anti-fraud mechanisms, or other technical protections built into the Service.

This list is non-exhaustive. We reserve the right to add, remove, or refine prohibited categories with reasonable advance notice when a new threat to platform integrity emerges.

4. End-User abuse

End-Users (consumer accounts) must not engage in any of the following :

• Create or operate multiple accounts to abuse welcome bonuses, fraud-detection thresholds, or per-Merchant frequency limits.
• Share account credentials or use another person's account.
• Sell, transfer, or barter accounts, satoPOINTS, or Vouchers.
• Manipulate Quest validations through forged answers, falsified location data, fabricated proof of purchase, or any other deception.
• Forge Vouchers, attempt to redeem void or expired Vouchers, or present Vouchers issued to another End-User.

Merchants are responsible for reporting suspected End-User abuse encountered at point of sale or through their loyalty program by emailing support@satoob.com or by using the in-product reporting flow when available. Repeated or material End-User abuse may result in suspension of the abusing account, forfeiture of unredeemed satoPOINTS, and, where the conduct is unlawful, referral to relevant authorities.

5. Reporting violations

If you become aware of a violation of this AUP — by another Customer, by an End-User, or by any third party operating on or in connection with the Service — please report it to one of the following channels :

• Compliance & legal — legal@konatamo.com
• Customer support — contact@satoob.com
• Security disclosures — security@satoob.com
• Contact form — /contact (select "AUP violation" as the subject)

We accept anonymous reports and we encourage whistleblowers to come forward in confidence. We will not retaliate against any person for a good-faith report of a suspected AUP violation.

6. Enforcement

We approach enforcement of this AUP proportionately to the severity of the violation :

• First minor violation — a written warning to the Customer's authorised representatives, with a seven (7) day window to cure the breach.
• Material violation — immediate suspension of the affected account, pending investigation. We reserve the right to freeze in-flight transactions, halt Voucher issuance, and preserve the underlying ledger entries for the duration of the investigation.
• Repeated or severe violation — termination of the account in accordance with the Master Terms of Service, referral to relevant authorities where the conduct is unlawful, and recovery of any costs reasonably incurred by Konatamo LLC as a result of the violation.

Konatamo LLC reserves the right to retain transaction records, audit logs, and KYB evidence for the duration permitted by the Privacy Policy for compliance investigations, regulatory cooperation, and the establishment, exercise, or defence of legal claims.

7. Updates

We may update this AUP from time to time. If a modification is material — for example, the addition of a new category of prohibited activities, the tightening of an existing prohibition, or a change in enforcement procedures — we will provide at least thirty (30) days' notice before the modification takes effect, by email to the address associated with the Customer's account or through a prominent notice on the Service.

For non-material modifications (clarifications, typo fixes, formatting), we will publish the updated AUP with a revised "Last updated" date. Continued use of the Service after the effective date of any modification constitutes acceptance of the updated AUP.

8. Contact

For questions about this AUP :

• Compliance & legal — legal@konatamo.com
• Customer support — contact@satoob.com

Postal address (for legal service of process): Konatamo LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA.