Using your satoPOINTS for vouchers

A satoVOUCHER is a discount voucher you create from your satoPOINT balance. You convert points into a voucher worth 1 € to 10 €, present it at checkout, and get the discount applied to your purchase.

Two channels

• Physical — for use at a participating merchant's till. The voucher carries a 15-minute QR code and a backup six-letter code (V-XXXXXX) you can dictate if the QR scanner stalls.
• E-commerce — for use on a participating merchant's online checkout. The voucher arrives instantly via email and shows in your account, with a copy-paste promo code.

Creating a voucher

1. Open your wallet (/dashboard) and tap New voucher.
2. Pick the merchant. The picker shows participating merchants near you (physical) or with online stock (e-commerce).
3. Pick the amount (1 € to 10 €). The cost in satoPOINTS is computed live with the current spot rate.
4. Confirm. The voucher is generated.

Redeeming a physical voucher

1. At the till, present your phone screen with the QR code.
2. The cashier scans (or types) it in their cashier portal.
3. The cashier confirms the discount on your purchase.
4. You get a confirmation in your satooB account.

Redeeming an e-commerce voucher

1. Open the voucher detail page or your email inbox.
2. Copy the promo code.
3. Paste it at the merchant's checkout.

What if I forget to use a physical voucher

After 15 minutes the voucher expires automatically. The satoPOINTs return to your balance — no support ticket needed. You can re-create the voucher later if you want.

What if there is a problem at checkout

• The cashier could not scan the QR — dictate the alpha-code below it (V-XXXXXX, 6 letters, charset designed to avoid typos).
• The merchant says the voucher is invalid — double-check you are at the right merchant; vouchers are scoped per-merchant for physical channel and per-pool for e-commerce.
• For anything else, email support@satoob.com — we keep an audit log of every voucher issued and can investigate quickly.

Next steps

• Manage your wallet
• Earn more satoPOINTs
• See the full satoVOUCHERs product page