How loyalty rewards work on satooB

A satooB reward is a unit of value (a satoPOINT) credited to a shopper's balance every time the shopper completes an action a merchant designed.

The flow in three steps

1. A merchant designs a campaign — typically a satoQUEST or a Cashback rule. The campaign carries a budget, a reward per completion, and a frequency cap to stop a single person from claiming rewards every minute.
2. A shopper completes an action — answers a quiz, scans a QR in a shop, presents their satooB card at the till, or finalises an online order. The merchant validates the action either by reading a QR code in the cashier portal, by receiving a webhook, or by accepting an automatic check.
3. satoPOINTS land on the shopper's balance — instantly for in-store actions, after a configurable cool-off window for online purchases (so refunds can roll back the reward).

Two reward families

• satoQUESTs — engagement campaigns. Quizzes, treasure hunts, sign-ups, surveys, magic words, in-store QR check-ins. Each one pays a flat amount on completion.
• Cashback — loyalty on transactions. The reward scales with the basket amount, either flat or in tiers. Online via a signed webhook from the merchant's checkout, or in store via the mobile cash register.

What shoppers do with their points

Convert them into discount vouchers — physical (for use at the till) or e-commerce (for use at checkout). Vouchers come in 1 € to 10 € denominations and can be used at any participating merchant. See redeeming vouchers.

Next steps

• Earn your first points
• Merchants: run your first quest
• Or read about pricing — it is performance-based.