Securing your account and protecting your rewards

Your satooB account holds your reward balance, your purchase history, and your discount vouchers. Treat it like a small bank teller — a few simple habits keep it safe.

Pick a strong password

Use a unique password, minimum 12 characters, ideally generated and stored by your password manager (1Password, Bitwarden, Apple Passwords, Chrome / Edge / Firefox built-ins, etc.). Never reuse a password from another site.

Confirm only links you expected

Phishing emails often impersonate loyalty programs to harvest credentials. Before clicking any link in an email claiming to be from satooB:

• Check the sender domain ends in @satoob.com.
• Open https://satoob.com directly in your browser instead of clicking the email link, when in doubt.
• Email confirmation links use six-digit codes, not magic links — if an email asks you to click a link to "verify" your account, that is suspicious.

Watch your wallet

The history on /dashboard is the source of truth. If you see a credit or a voucher you do not recognise, email support@satoob.com immediately — we keep an audit log of every transaction and can investigate.

Lock your phone

Anyone with physical access to an unlocked phone can show your satooB QR card at a merchant till. Lock your phone screen with a strong PIN, biometrics, or both. The QR code rotates every 90 seconds, but during that window it is valid.

Out-of-band confirmation for sensitive actions

When you change your password, change your registered email, or reset your wallet from a new device, we email you a confirmation. Read the email even if you initiated the action — it is your last opportunity to spot a fraudulent request.

What to do if your account is compromised

1. Open the reset password page and set a new strong password.
2. Email support@satoob.com with the date and time you noticed something strange.
3. Check the history on /dashboard for any unrecognised credits or vouchers.

Next steps

• Manage your wallet
• Read our security policy for the technical details.
• Read our privacy policy for what data we hold and how we protect it.